Terms

These terms cover your use of shareco.ca and of ShareCo Academy. They also set the default position for consultancy work where no engagement letter says otherwise.

Order of precedence, highest first: a signed engagement letter or statement of work, then any written variation both parties have agreed, then these terms. A term in an engagement letter overrides the same subject here.

• Architecture and consulting, including audits and costed backlogs.
• Custom development on the Salesforce platform.
• Implementation and migration off legacy systems.
• AI and Agentforce work, including guardrails and evaluation.
• Training, live and through ShareCo Academy.

Scope, price and dates for any engagement live in the engagement letter, not here. Nothing on this website is an offer capable of acceptance.

Where the work needs access to your Salesforce org or another system, you issue named accounts to named ShareCo people through your own user administration. We do not accept shared credentials and we do not ask for a general-purpose integration user for our own convenience.

You can revoke that access at any moment without notice or explanation. Doing so may stop work, and we will say so rather than continuing to bill for time we cannot use.

You confirm you have the right to grant that access, and that granting it does not breach an agreement you have with someone else.

• Fixed-price work is invoiced against the milestones named in the engagement letter.
• Time-and-materials work is invoiced monthly in arrears with a line-level breakdown of what the time bought.
• Retained work is invoiced monthly in advance.
• Invoices are due net 30 from the invoice date unless the engagement letter says otherwise.
• Prices exclude applicable Canadian taxes, which are added at the rate in force on the invoice date.
• Pre-agreed expenses are charged at cost with receipts attached.

Late invoices carry interest at 1.5% per month on the overdue balance. We will email you before we apply it, because an unpaid invoice is more often a lost invoice than a dispute.

On payment in full for the work that produced it, you own the deliverable: the Apex, the components, the flows, the data model, the documentation and the tests. It is delivered into your repository and your org, not held hostage in ours.

We keep ownership of anything we already had before the engagement, and of general-purpose tooling, patterns and libraries we maintain across clients. Where any of that is embedded in your deliverable, you get a perpetual, worldwide, royalty-free licence to use, modify and sublicense it as part of that deliverable.

We are free to reuse the skill and general knowledge we gain. We are not free to reuse your data, your configuration or anything that identifies you, and we do not.

Each side keeps the other side confidential information confidential and uses it only to perform the engagement. That obligation survives the engagement by five years, and indefinitely for anything that is personal information or a trade secret.

We do not name you publicly, use your logo, or describe your engagement in a way that identifies you, without your written sign-off. Where we publish a number from work we have done, it is anonymised first: the figure and the mechanism stay, the identity goes.

We warrant that the work is performed with the skill and care of a competent Salesforce practitioner, and that deliverables will materially do what the engagement letter says for 30 days after acceptance. If they do not, we fix them at our cost. That is the remedy.

We do not promise an accuracy percentage for anything involving a language model. A system that summarises or classifies is measured against a stated evaluation, and we will hand you that evaluation. A vendor quoting a headline accuracy figure without its basis is quoting a number that does not say what it is.

• We are not responsible for changes Salesforce makes to its own platform, its release schedule, or its pricing.
• We are not responsible for third-party packages, APIs or managed services failing or changing their behaviour.
• We are not responsible for work another party changes after we deliver it.
• Nothing on this website, including any figure published from prior work, is a forecast of your results.

Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of data that the other party could have restored from a backup it was responsible for keeping.

Our total liability arising out of an engagement is capped at the fees you paid us under that engagement in the twelve months before the event giving rise to the claim.

Nothing here limits liability for fraud, for fraudulent misrepresentation, for death or personal injury caused by negligence, or for anything else that cannot be limited under British Columbia law.

• An Academy account is for one person. Sharing a login is grounds for closing the account, because a certificate tied to a shared account verifies nothing.
• A ShareCo certificate records that a named person passed a ShareCo assessment on a stated date. It is not a Salesforce certification and we never present it as one.
• Course access lasts for the period stated on the course page. Where a course is withdrawn, existing learners keep access for the remainder of that period.
• Individual course purchases can be refunded within 14 days if you have completed less than 20% of the lessons. Team seat purchases are refundable before seats are assigned.
• Team seats are licensed to an organisation and can be reassigned between people. They cannot be resold.
• You may not scrape, redistribute or re-host course material, and you may not use it to train a model.

Do not attempt to break, overload or gain unauthorised access to this site or the Academy. If you find a vulnerability, email security@shareco.ca and give us a reasonable window to fix it. We will not pursue you for a good-faith report, and we will credit you if you want the credit.

Either side can end an engagement on 30 days written notice, or immediately if the other side commits a material breach and does not fix it within 15 days of being told.

On termination you pay for work performed up to that date. We hand over everything we hold that belongs to you, including partial work, credentials we were issued, and the operating notes needed to pick the work up. We remove our access.

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. The courts of British Columbia have exclusive jurisdiction, and both parties agree to try a good-faith conversation before either files anything.

We update the date at the top when these terms change. A change never applies retroactively to an engagement already under way, and never to an Academy purchase already made.